HMS Sovereign uses a credits-based billing system. You purchase credits upfront and they are consumed as you make and receive calls.Pricing#
| Resource | Cost |
|---|
| Voice call minutes | €0.07 per minute |
How Credits Work#
1.
Purchase credits - Add credits to your account via the dashboard
2.
Use credits - Credits are consumed based on call duration
3.
Track usage - Monitor your balance and usage in real-time
Credit Balance#
Check your current balance via the API:{
"id": "org-uuid",
"company_name": "Your Company",
"minutes_balance": 500,
"monthly_usage_minutes": 120
}
| Field | Description |
|---|
minutes_balance | Available credit minutes |
monthly_usage_minutes | Minutes used this month |
Usage Tracking#
View detailed usage logs:{
"usage": [
{
"id": "usage-uuid",
"duration_sec": 84,
"created_at": "2025-12-13T10:00:00.000Z",
"number_id": "number-uuid"
}
],
"summary": {
"total_seconds": 7200,
"total_minutes": 120,
"total_cost": 8.40
}
}
Insufficient Credits#
When your balance reaches zero:Inbound calls: An error audio message is played to the caller and the call is logged as status: rejected.Outbound calls: The API returns 402 Payment Required:{
"error": {
"code": "insufficient_credits",
"message": "Insufficient credits to make outbound call. Please add credits in your billing dashboard."
}
}
Adding Credits#
Credits can be added through the dashboard:1.
Navigate to Settings > Billing
Credit card (Visa, Mastercard, American Express)
Invoices#
All credit purchases generate an invoice with:VAT (if applicable, based on your location)
If you provide a valid VAT ID, reverse charge applies (0% VAT)
Without VAT ID, destination country VAT rate applies
2.
Add your company name, address, and VAT ID
3.
Information is synced to Stripe for invoice generation
Low Balance Notifications#
Set up a webhook to monitor your balance and receive alerts:BYOK Cost Considerations#
When using BYOK (Bring Your Own Key):You pay HMS Sovereign €0.07/minute for platform usage
You pay providers directly for their API usage
Provider costs vary based on your plan and usage
Full control over provider costs
Access to your provider's features and models
Separate billing for transparency
Modified at 2026-05-04 13:09:52
