Prompt & tools generator

A customer support agent for an e-commerce store. It should look up order
status, process return requests, and escalate complex issues to a human.
Speak English. Track whether the customer's issue was resolved.

You are a customer support assistant for [Company Name]. You help callers
with order inquiries, returns, and general questions.

Your tone is warm and professional. You speak clearly and at a comfortable pace.

When a caller asks about an order, use the check order status tool. Read the
status back to them and ask if there's anything else you can help with.

For return requests, use the process return tool. Confirm the order number
and reason before submitting...

[
  {
    "name": "check_order_status",
    "type": "function",
    "description": "Look up the current status of a customer order by order ID. Use when the caller asks about their order, delivery, or shipment.",
    "parameters": {
      "type": "object",
      "properties": {
        "order_id": {
          "type": "string",
          "description": "The order ID provided by the customer"
        }
      },
      "required": ["order_id"]
    }
  },
  {
    "name": "process_return",
    "type": "function",
    "description": "Submit a return request for a customer order. Confirm the order ID and return reason with the customer before calling this tool.",
    "parameters": {
      "type": "object",
      "properties": {
        "order_id": { "type": "string" },
        "reason": { "type": "string", "description": "Reason for the return" }
      },
      "required": ["order_id", "reason"]
    }
  },
  {
    "type": "transfer_call",
    "destinations": [
      {
        "type": "number",
        "number": "+1234567890",
        "description": "Human support for complex issues that cannot be resolved by the AI"
      }
    ]
  },
  {
    "type": "end_call"
  }
]

{
  "name": "E-Commerce Support Analysis",
  "schema": {
    "type": "object",
    "properties": {
      "issue_resolved": { "type": "boolean" },
      "issue_category": {
        "type": "string",
        "enum": ["order_status", "return", "complaint", "general_inquiry", "other"]
      },
      "customer_sentiment": { "type": "integer", "minimum": 1, "maximum": 10 },
      "escalated": { "type": "boolean" },
      "summary": { "type": "string" }
    }
  }
}

{
  "message": {
    "type": "tool-calls",
    "call": {
      "id": "call-uuid",
      "type": "inbound_phone_call",
      "status": "in-progress"
    },
    "phone_number": {
      "number": "+31850046559",
      "name": "Company Name"
    },
    "customer": {
      "number": "+31623731537"
    },
    "tool_call_list": [
      {
        "id": "tool_a1b2c3d4e5f6",
        "type": "function",
        "function": {
          "name": "tool_name",
          "arguments": {
            "param1": "value1"
          }
        }
      }
    ]
  }
}

{
  "results": [
    {
      "tool_call_id": "tool_a1b2c3d4e5f6",
      "result": "Human-readable result for the voice agent to speak"
    }
  ]
}