End of call report

{
  "message": {
    "type": "end-of-call-report",
    "timestamp": "2025-12-13T12:05:30.000Z",
    "call": {
      "id": "5c4d030f-43e3-4e65-899e-8148521e660f",
      "type": "inbound_phone_call",
      "status": "ended"
    },
    "phone_number": {
      "number": "+31850835037",
      "name": "Flireo Demo"
    },
    "customer": {
      "number": "+31612345678"
    },
    "duration_seconds": 84,
    "summary": "Klant vroeg naar openingstijden en wilde een afspraak maken voor volgende week.",
    "analysis": {
      "sentiment": 8,
      "hoofdonderwerp": "Afspraak maken",
      "vraag_beantwoord": true,
      "gesprek_kwaliteit": "Goed"
    }
  }
}

{
  "analysis_plan": {
    "structured_data_plan": {
      "enabled": true,
      "schema": {
        "type": "object",
        "properties": {
          "sentiment": {
            "type": "integer",
            "minimum": 1,
            "maximum": 10,
            "description": "Customer sentiment score 1-10"
          },
          "intent": {
            "type": "string",
            "enum": ["support", "sales", "complaint", "other"]
          },
          "resolved": {
            "type": "boolean",
            "description": "Whether the customer's issue was resolved"
          },
          "follow_up_needed": {
            "type": "boolean"
          }
        }
      },
      "messages": [
        {
          "role": "system",
          "content": "Analyze the call transcript according to the provided schema. Return valid JSON matching the schema."
        },
        {
          "role": "user",
          "content": "Schema: {{schema}}\n\nTranscript: {{transcript}}\n\nCall ended because: {{ended_reason}}"
        }
      ]
    },
    "min_messages_threshold": 5
  }
}