Assistant Request

{
  "message": {
    "type": "assistant-request",
    "timestamp": "2025-12-13T12:00:00.000Z",
    "call": {
      "id": "5c4d030f-43e3-4e65-899e-8148521e660f",
      "type": "inbound_phone_call",
      "status": "ringing"
    },
    "phone_number": {
      "number": "+31850835037",
      "name": "HMS Sovereign Demo"
    },
    "customer": {
      "number": "+31612345678"
    }
  }
}

{}

{
  "assistant": {
    "first_message": "Hello John, great to hear from you! How can I help?"
  }
}

{
  "assistant": {
    "llm_config": {
      "provider": "openai",
      "model": "gpt-4o",
      "messages": [
        {
          "role": "system",
          "content": "You are speaking with John Smith, a VIP customer. Be extra helpful."
        }
      ]
    }
  }
}

{
  "max_duration_seconds": 300
}

{
  "error": "Sorry, we are currently closed. Please call back during business hours."
}

{
  "assistant": {
    "analysis_plan": {
      "structured_data_plan": {
        "enabled": true,
        "schema": {
          "type": "object",
          "properties": {
            "intent": { "type": "string" },
            "sentiment": { "type": "string", "enum": ["positive", "neutral", "negative"] },
            "appointment_booked": { "type": "boolean" }
          }
        },
        "messages": [
          {
            "role": "system",
            "content": "Analyze the call transcript according to the schema: {{schema}}"
          },
          {
            "role": "user",
            "content": "Transcript: {{transcript}}"
          }
        ]
      }
    }
  }
}