Status Update

Called when the call status changes. Use this to track call lifecycle in your systems.

When It's Called

The webhook is triggered when the call status changes to:

in-progress - Call connected, conversation started

ended - Call ended normally (customer hung up)

ended-with-error - Call ended due to an error

Request Payload

Call Started (in-progress)

{
  "message": {
    "type": "status-update",
    "timestamp": "2025-12-13T12:00:00.000Z",
    "call": {
      "id": "5c4d030f-43e3-4e65-899e-8148521e660f",
      "type": "inbound_phone_call",
      "status": "in-progress"
    },
    "phone_number": {
      "number": "+31850835037",
      "name": "HMS Sovereign Demo"
    },
    "customer": {
      "number": "+31612345678"
    }
  }
}

Call Ended Normally

{
  "message": {
    "type": "status-update",
    "timestamp": "2025-12-13T12:05:00.000Z",
    "call": {
      "id": "5c4d030f-43e3-4e65-899e-8148521e660f",
      "type": "inbound_phone_call",
      "status": "ended"
    },
    "phone_number": {
      "number": "+31850835037",
      "name": "HMS Sovereign Demo"
    },
    "customer": {
      "number": "+31612345678"
    }
  }
}

Call Ended with Error

{
  "message": {
    "type": "status-update",
    "timestamp": "2025-12-13T12:05:00.000Z",
    "call": {
      "id": "5c4d030f-43e3-4e65-899e-8148521e660f",
      "type": "inbound_phone_call",
      "status": "ended-with-error"
    },
    "phone_number": {
      "number": "+31850835037",
      "name": "HMS Sovereign Demo"
    },
    "customer": {
      "number": "+31612345678"
    },
    "error": "STT connection failed"
  }
}

Response

The response body is ignored. Return any 2xx status code to acknowledge receipt.

HTTP/1.1 200 OK

Use Cases

Update CRM with call activity

Track active calls in real-time dashboard

Alert on call errors

Log call events for analytics

Example Implementation (Node.js)

See StatusUpdatePayload Schema for complete details.

When It's Called#

Request Payload#

Call Started (in-progress)#

Call Ended Normally#

Call Ended with Error#

Response#

Use Cases#

Example Implementation (Node.js)#