Tool Templates

{
  "tool_template": {
    "id": "template-uuid",
    "name": "lookup_customer",
    "description": "Look up customer information...",
    "type": "function",
    "url": "https://api.example.com/webhooks/lookup",
    "async": false,
    "parameters": { ... },
    "created_at": "2025-12-13T10:00:00.000Z"
  }
}

{
  "name": "check_availability",
  "description": "Check available appointment slots for a given date and service type. Use when customer wants to book an appointment.",
  "type": "function",
  "url": "https://api.example.com/webhooks/availability",
  "parameters": {
    "type": "object",
    "properties": {
      "date": {
        "type": "string",
        "description": "Date to check in YYYY-MM-DD format"
      },
      "service": {
        "type": "string",
        "description": "Type of service requested"
      }
    },
    "required": ["date"]
  }
}

{
  "name": "book_appointment",
  "description": "Book an appointment for the customer. Only use after confirming the date, time, and service with the customer.",
  "type": "function",
  "url": "https://api.example.com/webhooks/book",
  "parameters": {
    "type": "object",
    "properties": {
      "date": {
        "type": "string",
        "description": "Appointment date in YYYY-MM-DD format"
      },
      "time": {
        "type": "string",
        "description": "Appointment time in HH:MM format"
      },
      "service": {
        "type": "string"
      },
      "customer_name": {
        "type": "string"
      },
      "notes": {
        "type": "string"
      }
    },
    "required": ["date", "time", "customer_name"]
  }
}

{
  "name": "log_interest",
  "description": "Log that the customer expressed interest in a product for sales follow-up",
  "type": "function",
  "url": "https://api.example.com/webhooks/log",
  "async": true,
  "async_response": "I've noted your interest for our team to follow up.",
  "parameters": {
    "type": "object",
    "properties": {
      "product": {
        "type": "string",
        "description": "Product the customer is interested in"
      },
      "notes": {
        "type": "string",
        "description": "Additional notes about the interest"
      }
    },
    "required": ["product"]
  }
}

{
  "name": "transfer_call",
  "description": "Transfer the call to the appropriate department",
  "type": "transfer_call",
  "destinations": [
    {
      "type": "number",
      "number": "+31612345678",
      "description": "Sales team - for pricing, quotes, and new business",
      "message": "Ik verbind u door met onze sales afdeling."
    },
    {
      "type": "number",
      "number": "+31687654321",
      "description": "Technical support - for product issues and troubleshooting",
      "message": "Ik verbind u door met technische support."
    },
    {
      "type": "number",
      "number": "+31698765432",
      "description": "Billing - for invoice and payment questions",
      "message": "Ik verbind u door met de facturatie afdeling."
    }
  ]
}