ChatContext
messages: raw rows ordered oldest → newest, ready to feed into an LLM chat array.formatted: single string with ROLE: content lines, convenient to append to a voice agent's system prompt.{
"contact_id": "string",
"agent_id": "2b1e3b65-2c04-4fa2-a2d7-467901e98978",
"messages": [
{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"agent_id": "2b1e3b65-2c04-4fa2-a2d7-467901e98978",
"contact_id": "+31612345678",
"channel": "whatsapp",
"role": "user",
"content": "string",
"metadata": {
"provider_message_id": "wamid.ABC",
"attachments": []
},
"created_at": "2019-08-24T14:15:22.123Z"
}
],
"formatted": "USER: When does my order arrive?\nASSISTANT: Your order ships tomorrow."
}