messages: raw message rows ready to map into an LLM chat array.formatted: a single string (ROLE: content per line) convenient to append to a voice agent's system prompt for cross-channel continuity.curl --location --request GET 'https://api.hmsovereign.com/api/v1/chats/context?contact_id&agent_id&limit' \
--header 'Authorization: Bearer <token>'{
"contact_id": "string",
"agent_id": "2b1e3b65-2c04-4fa2-a2d7-467901e98978",
"messages": [
{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"agent_id": "2b1e3b65-2c04-4fa2-a2d7-467901e98978",
"contact_id": "+31612345678",
"channel": "whatsapp",
"role": "user",
"content": "string",
"metadata": {
"provider_message_id": "wamid.ABC",
"attachments": []
},
"created_at": "2019-08-24T14:15:22.123Z"
}
],
"formatted": "USER: When does my order arrive?\nASSISTANT: Your order ships tomorrow."
}